At Taylor's Collection, we want to give our customers the most enjoyable shopping experience, one that will keep
them coming back to our store time and time again. That’s why we believe that our store policies should be fair, clear and transparent.
1. Shipping Policy: We offer reliable and efficient shipping services to deliver your virgin hair extensions directly to your doorstep. We strive to process and dispatch orders promptly, with shipping times varying depending on your location. Detailed shipping information, including costs and estimated delivery times, can be found on our website. Orders take 3-5 business days to process the order before shipping.
2. Return and Exchange Policy: We understand that sometimes a product may not meet your expectations. We offer a hassle-free return and exchange policy to ensure your complete satisfaction. If you receive a product that is damaged or does not match your order, please contact our customer support within a specified timeframe for assistance in initiating a return or exchange. Items must still have the tag on them in order to be returned or exchanged. Once the tag has been detached the item cannot be returned or exchanged. The time must not be worn or used for return or exchanged. Each purchase has up to 10 days for exchanges or returns. After the 10 day duration, returns and exchanges will be denied.
3. Refund Policy: In the event that a return or exchange is approved, we will issue a refund to the original payment method. Please note that certain conditions may apply, such as the requirement for the returned product to be in its original packaging and unused. It also must be less than 10 days from purchase date.
5. Product Authenticity Guarantee: We are committed to providing only genuine, 100% natural virgin hair extensions. We source our products from reputable suppliers who adhere to strict quality standards. If you have any concerns about the authenticity of your purchase, please contact our customer support, and we will address the issue promptly.
6. Customer Support: We take pride in offering excellent customer support. Our knowledgeable and friendly team is available to assist you with any inquiries, concerns, or product recommendations. You can reach us through various channels, including email, live chat, or phone. We strive to respond to all customer inquiries in a timely manner.
7. Terms and Conditions: By using our website and making purchases from our Virgin Hair E-Commerce Store, you agree to abide by our terms and conditions. These terms outline the rights and responsibilities of both parties and provide guidance on the appropriate use of our services. It is essential to familiarize yourself with our terms and conditions to ensure a positive shopping experience. (Also you cannot use Klarna, PayPal Pay in 4, or AfterPay for Gift Cards.)
We encourage you to review the detailed policies on our website for a comprehensive understanding of our terms. By adhering to these policies, we aim to provide a transparent and enjoyable shopping experience for all our customers.